![]() ![]() She’s still hoping they deliver it before she has to go back to Utah. ![]() “My return flight isn't until Sunday, but I am most likely going to try and get my money back for that one and schedule with a different airline.”Īfter three days, Smith still hasn’t received her luggage from Southwest, which contains her family’s Christmas gifts. “I am here at the airport right now just trying to get money back because I couldn't get ahold of them on the phone - it kept on hanging up,” Smith said. ![]() But when she got stranded on a layover in Denver, she decided to rent a car and drive the rest of the way. Her original flight from Utah to Kansas City on Christmas Eve got rescheduled to Christmas Day. “I might have already been at my destination.”įurther down the line, Shelby Smith had given up trying to reschedule her flight and was hoping to get a refund. “I should have just went Spirit and saved some money,” Shawn said. No matter the outcome, the pair agreed they won’t be flying Southwest again. “We're only gonna be there for three days, so if we can't fly out today, then we're gonna be there for like two nights,” she said. Valisa said they need to leave the airport with either a refund or a new flight. “I'm trying to see my family for the holidays, see my nephews,” said Shawn Juarez, “but I just come to get inconvenienced and I shouldn't have to wait this long to be put on another flight.” They said the airline did not communicate with them about the cancellation and they could not reach customer service. ![]() That apology doesn’t cut it for Valisa and Shawn Juarez, who drove two hours from Manhattan, Kansas, to the Kansas City Airport only to find out their flight to Sacramento was canceled. We recognize falling short and sincerely apologize.” With no concern higher than ultimate safety, the people of Southwest share a goal to take care of each and every customer. “On the other side of this, we’ll work to make things right for those we’ve let down, including our employees. “Continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable,” the company said in a statement. In a statement, the airline said it was working to address the wide-scale disruption by “repositioning crews and our fleet.” After Southwest canceled his original flight, he's hoping he can catch another one today.Ĭhris Perry, a Southwest spokesperson, said the multiple days of extreme weather impacted the airline nationwide. KCUR 89.3 Landon Hunt has plans to visit his grandmother, which he regularly does unaccompanied. That’s up from Monday, when the airline canceled 75 flights and delayed 21. In Kansas City, the airline has canceled more than 80 flights and delayed 13 as of 2 p.m. That’s more than 30 times the amount of flights canceled by the next-highest domestic airline, Spirit Airlines, and more than 38 times the amount of flights United Airlines had canceled by Tuesday afternoon. As of 2 p.m Tuesday, it had canceled nearly 2,600 more flights and delayed almost 500 flights, according to FlightAware. Southwest Airlines canceled more than 2,900 flights nationwide Monday. So we're just patiently waiting and hoping they let him on the plane.” “My dad got an email saying that they might not let unaccompanied minors fly today but we haven't been notified. “We saw that pretty much every other flight but two flights from Kansas City to Nashville were canceled this morning, and his was one of the ones that weren't canceled,” Smith said. When Hunt’s original flight was canceled, she said her parents had to call the airline more than 40 times and were on hold for hours before they were able to reschedule his flight for today. Smith’s dad works for Southwest in Nashville. “So he is definitely bummed if he doesn't get to go.” “That's his favorite person,” Smith said. ![]()
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